Water Heater Installation Repair near Gilroy

“It's a rarity to meet an honest business owner and genuinely compassionate person in today's world, but Adam Colon is both. Furthermore, he is a competent plumber.

I had set up a tankless water heater replacement installation with another company (not Bigg Tree), not realizing that they contracted out their work. Adam accepted the contracted work and came out to my residence to do the installation today (4/6). I had sent the third party the name of the current existing tankless water heater as well as measurements of the small closet that houses the water heater, and they gave me a price quote with a recommendation of a different brand of tankless water heater to use. I assumed that the third party made their recommendation based on complete assessment of the information that I provided to them as no plumber from the third party came to inspect the water heater set up prior to Adam's arrival. Adam was not given any of this information and just told by the third party that it was going to be a simple tankless water heater exchange job. Thus, he started out the job by removing the existing water heater. Afterwards, when the new tankless water heater was removed from its packaging, it was pretty clear that the new unit was not going to fit into the small closet.
We were in a dilemma at this time as now I didn't have any source of hot water and no appropriate unit to install. We scrambled to call plumbing supply companies to find an in-stock unit. Unfortunately, my current unit, the Takagi t-k4-in-n went out of production, but we were able to find a comparable model at a store out in Monrovia. Adam drove out with me to the plumbing supply store to pick up the new unit and other necessary supplies, just before they closed for the day.
Once he had all the correct parts, he expertly installed the unit, but the whole ordeal took the installation twice as long as anticipated. Because Adam didn't want to leave me for several days without hot water, he had to make the tough decision and cancelled several other jobs that were scheduled after mine.
Although my experience was extremely frustrating in many ways and wasted so much of Adam's and my time, I am grateful that it introduced me to Adam and showed me that he is a person of the strongest moral fiber and will do what is right, not just what is the easiest or most financially profitable. He is professional (cleans up after his work, wears protective booties while walking in the house if that matters to you, etc.), knowledgeable, and courteous. If you are looking for a plumber/water heater installer who is trustworthy and really cares about his work and your outcome, please call Adam. I give him the highest level of recommendation.

***To the clients of Bigg Tree who Adam had to cancel on 4/6, I sincerely apologize that my disaster caused Adam not to be able to address your home issues as planned. It was not his fault at all, and there was no way for him to have foreseen these complications. If only other businesses could be as responsible and as thorough in their work as Adam, then people like Adam wouldn't have to spend extra time fixing their mistakes.“

“They were great. Came right away. Had a leak under the house saw it in air vent under kitchen sink outside Jaime Was here all afternoon fixing it.he was great. My first call next time. Is giving me a name for some sealing repair needed. HIGHLY recommend and very reasonable“

“Shane did an excellent job unclogging our stubborn kitchen drain. He was responsive and flexible with our scheduling.“

“Best plumber in Morgan Hill. Russ is super responsive and always shows up on time. He is trustworthy and always honest. He does great work and does things the right way!“

“Jason was here today for a disastrous kitchen sink clog that went deep into the wall. He did a fantastic job and got things working properly again. He even took the time to clean and disinfect everything when he was finished. Top tier workman. Couldn't be happier.“

“Sal and Adrian were completely awesome. I had a pipe break and it was fixed same day. Great service, great price, great people. I would highly recommend.“

“The technician from Pros Plumbing promptly and courteously resolved our clogged toilet issue.“