Reviews

  • Bonnie Jones
    Nov 2021

    My daughter and I spent a couple luxurious hours in the spa this week ?. Massages and facials were on the list. Thank you Hubs Jeff. We enjoyed every minute ❤️

  • David Edwards
    Oct 2021

    We travel to Carlsbad multiple times each year and this spa is one of my wife's favorites. We were in Carlsbad last week and as with tradition, called to set up a massage for her and a friend traveling with us. We called and got a recording to leave a message. It took them approximately 4 hours to return our call in which they offered us a time slot for massages but we needed to confirm within 1 hr and they would hold our time slots. My wife verified the phone number to call back on as she expressed concerns with how long it took them to call us back initially. My wife called back within 5 minutes to confirm her appointments but got the recording so she left a message requesting the time slots. Sure enough, many hours later we received a call back that they gave the massages to someone else as they had "only just retrieved out message". The lady calling was very rude and even laughed at us because "they are very busy". This was very poor customer service and has my wife thinking twice about going back to one of her favorite spas.

  • Sahoffm1 ..
    Sep 2021

    I called to purchase a day pass because my friends were getting treatments and also staying on the property. The person on the phone told me I would not have to pay any charges. When I got there, I was told I would have to pay $50. My friend complained and we told the person at the desk that I was told there would be no charge, but they refused to waive the fee even though my friends were staying onsite and I was told otherwise. The only thing I had access to for $50 was the pool (which I could have gone to for free with my friends) and a steam room. There are not any other amenities at the spa. It seems very empty and bare bones during COVID. Save your money and do not purchase a day pass from this spa. My friends said the actual treatments were okay.

  • Julia H.
    Sep 2021

    With Covid shutting things down all the time, my boyfriend and i finally got to get away to be pampered. The greeting and being shown around was nice. My massage was amazing head to toe, and my boyfriend enjoyed his. Problem was anything after that. I tried and tried but the Steam room wasn't working. I went to look for someone to ask about it and i get, "oh we've been having trouble with the Boiler all day, I'll call the boiler room". That may have happened - no one got back to me. So, after a while someone comes in the locker room and says my boyfriend wants to know how long i will be. So, I say ok I can be out in 20 minutes, I'll just shower and go... I try to warm up one shower for 5 or so mins, and no hot water, so I think to try another shower instead - you guessed it, no hot water - again. I go and look for help once again, for them to confirm there's No Hot Water. The person offers a small percentage off another visit while I'm here at the resort- we leave early tomorrow. I'm cold/oily/and not happy. Upon leaving, we're offered a measly $25 dollars off each $145.00 50 minute massage. With 2 to 3 people at the register all the time, someone could have taken care of these things and not left me freezing. Definitely Not A Spa Day!

  • Mariah O
    Jul 2021

    Massage was so relaxing! Customer service was top notch. Amenities were luxurious.

  • Lisa W
    Apr 2020

    Ariel (not sure that's the correct spelling) was amazing. I chose the deep tissue massage. I have a very soar muscle issue on my left leg. She did an amazing job. She was previously trained in medical massage. Go see her!!!

  • The IM
    Jan 2020

    Starla was wonderful! Great facial!

  • Emilie H.
    Jan 2020

    Spending hours here with my husband was just what we needed. Ocean Pearl Spa is located in Carlsbad in a beautiful area nestled away. Not only were the grounds beautiful but the spa was clean, tidy, and the staff were wonderful. My husband and I did the couples massage which I'd highly recommend for an anniversary. Champagne was complimentary and you have full access to the resort pool and jacuzzi. Absolutely love this spa and will be returning!

  • May Day
    Jan 2020

    Starla was wonderful! Great facial!

  • Sarah D.
    Dec 2019

    Came here for the flower fields massage. It was overall a very good experience. I loved the aromatherapy shower head so much that I ordered one today for my shower at home. The steam room felt incredible. I would like to see the spa be more eco friendly though. It seems like there is a lot of room for improvement in this area. For instance, they have plastic cups for water but no recycle area... so unfortunately they are all going in the landfill. There were a few small hiccups during my massage with some beeping machine going off a few times and the masseuse came to get me probably 10 minutes after my appointment time. All in all, I enjoyed myself and would be back. I think it's a great place but always room for improvement. Not the best spa I've ever been to but that one is hard to beat!!

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Hours

Monday: ClosedTuesday: ClosedWednesday: 10AM - 6PMThursday: 10AM - 6PMFriday: 10AM - 6:30PMSaturday: 10AM - 6:30PMSunday: 10AM - 6:30PM