Spa 4 Paws

Oct 2019

I have declared a "STAR RATING" for SPA 4 PAWS MOBILE GROOMERS NOT FOR SERVICES RENDERED due to the fact that in the end, we did not end up using their services. BUT because I felt that OUR SIMILAR EXPERIENCE at the same time as a 1STAR reviewer posted needed to be told from another perspective. My husband & i were attempting to schedule an appointment for our dog in our home we are leasing in Mesa (we have recently relocated from Cleveland,Ohio) I felt compelled to speak up from the point of a "potential client" in the hope of demonstrating how both transparency and being upfront with clients on the provider's part as well as a little bit of perception, common sense, grace & kindness on the client's part worked out to everyone's advantage. To be fair, a provider should figure out a way to fulfill an appointment to a potential customer in any way they can; even if it means attempting to find another person to cover their appointment in the event they are unable - no matter what the reason & if time allows hopefully - to meet with the client. In the event that EVERY AVENUE HAS BEEN EXHAUSTED TO THEM to do so, THEN they can exercise the option to let their appointment know there is a "personal issue" and THEN ALLOW THE CLIENT THE OPTION TO RESCHEDULE ANOTHER TIME OR WITH ANOTHER GROOMER IN THE GROUP. But trying always to "never let them see you sweat," especially in a service driven industry and especially in one that is a concierge style service. As one more often the service provided than the one receiving the service (like a million to 1 times over!) I have had this drilled into me cradle to ...well almost grave. We experienced a similar situation around the same time period a previous 6/19 reviewer wrote about. HOWEVER THE DIFFERENCE BETWEEN OUR EXPERIENCE & THEIRS, & THE REASON WHY WE WANTED TO WRITE & SPEAK UP FOR THIS SERVICE was that whenever a provider tells us they must cancel, & they do so about 15 minutes prior to arrival time at our home, we IMMEDIATELY UNDERSTAND THAT SOMETHING RATHER FIRE or at least of GREAT IMPORTANCE IS GOING ON IN THEIR LIFE. In our case we were not going anywhere that this needed to be done immediately. In fact, at this point we had been having a difficult time finding a mobile groomer. Given that fact, and just plain common sense ( from the couple who if something is going to go wrong, it will with my husband and me ), know to find & schedule these things WAAAY ahead of any special event needed. When we got the call about a personal matter and the need to reschedule, we left it that the GROOMER was to CALL/TEXT us to reschedule WHEN HIS ISSUES WERE RESOLVED. To make an already too long story short, the same PAWS 4 SPAS GROOMER DID GET BACK to us a couple days later and thanked us for our understanding. He was ALWAYS VERY PROFESSIONAL and RESCHEDULED us right away but this next time WE needed to cancel and reschedule. The last time we were to have an appointment was a REPEAT of our first time. HOWEVER, because of our communication over the past several weeks and the level of PATIENCE and PROFESSIONAL KINDNESS as well as just PLAIN OLD KINDNESS we had a pretty good idea of what was happening in the groomer's life and because of this, we decided not to add to his stress & chose to not reschedule yet again and moved on. One could make the case that yes, IT IS HIS JOB and he needs to fulfill his commitments. But, we also know that if WE were having personal issues, AND WE DON'T NEED TO KNOW WHAT THOSE ARE, that's why they are personal ultimately, and we were struggling to keep it all going, once in a while, for the good of not only the person but the face of the company as a whole because that is who this person is trying to represent, it's sometimes best to take a step back, realize that we are flesh and blood not robotic companies and we need to understand we all have speed bumps in our roads. Often I would rather work with companies who admit to their human side rather than deny

Nov 2018

Great job on our little dogs, Snickers and Scooter! They can be quite the handful, but Spas 4 Paws handled them beautifully! They showed up on time, provided tender care for my dogs, as well as giving them great cuts! Thanks so much

Jun 2018

Thank you so much! Our dog is quite the challenge, he screams the whole time and has soooo much fur, but he looks fantastic! On-time, fast, friendly, and a job well done. Couldn't be happier with a full spa treatment I was able to de-fur my house while the dog was getting cleaned. Highly recommend!