I called to inquire about the price of a fill up, and the woman who answered the phone was incredibly rude. She got upset when I told her I did not want her to run my credit, that I wanted to pay for my propane up front, she then started yelling saying I obviously do not have good enough credit, and that I do not understand how these things work. I was just uncomfortable giving such information over the phone, as I am a banker, and see fraud all the time. I will absolutely never do business there again. The rudeness was uncalled for, and highly innapropriate, I will happily take my business elsewhere and urge others to do the same.
June 2024
If I could rate 0 I would. Customer service reps lie to you, delivery commitments are not kept, there is NO ability to reach management to resolve an issue. WORST customer service I have ever dealt with. If you want propane when you order and pay in advance for it, RUN from Ferrellgas
September 2023
First time customer and it will be last ,customer service is sloppy and I had been asking about total price to fill my tank,never got a reply until after they came to check for leaks,then proceeded to tell me I will be charged a hazmat fee on top of the propane cost! Like I said ,this is the last tank of propane I will purchase from you guys. Wonder how much money they make from these hazmat fees per year?
I called to inquire about the price of a fill up, and the woman who answered the phone was incredibly rude. She got upset when I told her I did not want her to run my credit, that I wanted to pay for my propane up front, she then started yelling saying I obviously do not have good enough credit, and that I do not understand how these things work. I was just uncomfortable giving such information over the phone, as I am a banker, and see fraud all the time. I will absolutely never do business there again. The rudeness was uncalled for, and highly innapropriate, I will happily take my business elsewhere and urge others to do the same.
If I could rate 0 I would. Customer service reps lie to you, delivery commitments are not kept, there is NO ability to reach management to resolve an issue. WORST customer service I have ever dealt with. If you want propane when you order and pay in advance for it, RUN from Ferrellgas
First time customer and it will be last ,customer service is sloppy and I had been asking about total price to fill my tank,never got a reply until after they came to check for leaks,then proceeded to tell me I will be charged a hazmat fee on top of the propane cost! Like I said ,this is the last tank of propane I will purchase from you guys. Wonder how much money they make from these hazmat fees per year?