Medicentres Family Care Clinics

Medicentres Family Care Clinics is a healthcare provider that takes pride in its integrity, accountability, respect, excellence, and commitment to putting patients first. The clinic offers quality family healthcare services to the community, with options for both walk-in and scheduled appointments, either virtually or in-person. One of the clinic's doctors, Dr. Kelly, is highly praised by patients for his fantastic care. He is known for taking the time to listen, being thorough, and not limiting patients to "just one concern" per visit. Patients appreciate that Dr. Kelly genuinely cares about their well-being and not just the bottom line. However, the clinic has faced some challenges with its booking practices. Patients have reported waiting an average of 1 hour and 30 minutes beyond their scheduled appointment time to see Dr. Kelly. While the wait can be frustrating, many patients feel it is worth it to receive the high-quality care they receive from Dr. Kelly. The clinic's staff is also commended for their kindness and patience, especially when dealing with frustrated patients who have been waiting. They make efforts to accommodate patients who are in urgent need of care, such as those experiencing a health crisis like a heart attack or asthma attack. Despite the long wait times, the clinic is appreciated by patients, particularly those new to the area. One patient, who had recently moved to Edmonton, was impressed with the staff's responsiveness and Dr. Kelly's attentive care when they were experiencing breathing difficulties due to asthma. Overall, Medicentres Family Care Clinics is regarded as a healthcare provider that offers quality services and compassionate care, though improvements to their booking practices could enhance the patient experience.