I like sephora but this store is the worst in Edmonton. There are some incredibly great consultants, but most of them are staffed by people who don't care about the client. A few days ago, I wanted to buy a perfume from the Saint Laurent line. I waited for a consultant for a long time, but no one came, so I went to the cash desk myself and asked for a consultant. A girl with dreadlocks approached, who was clearly not happy with her work. She answered all my questions contemptuously. I couldn't choose which perfume I wanted from this line. She asked to give me one, but then changed her mind and chose another. While she was looking for my perfume in the warehouse,... read full review
May 2024
I had a very positive experience at the store in Kingsway mall (first time at Sephora). The place was clean and organized. As soon as I walked in, an associated helped me, and then another associated, Brooke, helped me with a number of products. She asked me relevant questions to ensure I was going to get the products I would be happy with. She was familiar with the different brands and products. I left the store feeling better about my makeup and health care regime.
April 2024
Love this location over the WEM one, there’s always someone around when you need them.I was helped by Wayne today, and he was such a sweetheart! I was looking at fragrances that were popular on TikTok and he helped me find a scent that was much more suitable for me than what I was looking at. He was attentive and answered a ton of my questions as well. Thank you for the amazing service, I’ll definitely be back!
I like sephora but this store is the worst in Edmonton. There are some incredibly great consultants, but most of them are staffed by people who don't care about the client. A few days ago, I wanted to buy a perfume from the Saint Laurent line. I waited for a consultant for a long time, but no one came, so I went to the cash desk myself and asked for a consultant. A girl with dreadlocks approached, who was clearly not happy with her work. She answered all my questions contemptuously. I couldn't choose which perfume I wanted from this line. She asked to give me one, but then changed her mind and chose another. While she was looking for my perfume in the warehouse,... read full review
I had a very positive experience at the store in Kingsway mall (first time at Sephora). The place was clean and organized. As soon as I walked in, an associated helped me, and then another associated, Brooke, helped me with a number of products. She asked me relevant questions to ensure I was going to get the products I would be happy with. She was familiar with the different brands and products. I left the store feeling better about my makeup and health care regime.
Love this location over the WEM one, there’s always someone around when you need them.I was helped by Wayne today, and he was such a sweetheart! I was looking at fragrances that were popular on TikTok and he helped me find a scent that was much more suitable for me than what I was looking at. He was attentive and answered a ton of my questions as well. Thank you for the amazing service, I’ll definitely be back!